Legal
Last updated: 1 July 2026. For our full MSA (used for Enterprise contracts), email legal@finio.co.
These are the terms on which Finio Ltd ('Finio', 'we', 'us') provides the Finio software service to you and your organisation. By using Finio you agree to these terms.
You are responsible for keeping login credentials secure, for the actions taken from your account, and for ensuring users you invite comply with these terms.
Fees are as set out in your Order Form or on our pricing page at the time of purchase. Monthly plans renew monthly; annual plans renew annually. Invoices are payable within 14 days of issue.
You own your data. We process it only to provide the service, in accordance with our Data Processing Agreement (DPA) and Privacy Policy. On termination you can export all your data in machine-readable form for 90 days.
We target 99.9% monthly uptime, measured excluding scheduled maintenance. Estate and Enterprise plans include a service-credit remedy — see your SLA.
Support hours and response SLAs depend on your plan and are set out in your Order Form. Support is provided by email and in-app chat.
We may suspend or terminate for material breach on 30 days' written notice, or immediately for non-payment beyond 30 days, insolvency, or violation of law.
Our aggregate liability is capped at fees paid in the 12 months preceding the claim. We are not liable for indirect, consequential or special losses. Nothing excludes liability for fraud, death or personal injury.
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.