FAQ
Grouped by what finance directors, controllers and accountants actually ask us. Missing something? Ask on the demo call.
Product
Never. Xero remains your source of truth. Finio reads and writes to your live ledger.
Not yet. Finio is Xero-native by design — trying to abstract across ledgers is where competitors lose depth.
Technically yes, but Xero + Dext + Stripe is genuinely fine below three entities. Finio is worth it when intercompany starts hurting.
Yes. Multi-tier, multi-entity approvals are native. Most groups turn off ApprovalMax on day one.
Pricing
Per-invoice punishes growth and makes budgeting impossible. Per entity is what your FD already tracks.
Rate drops at 3+, again at 20+. Automatic — no negotiation.
Monthly rolling by default. Annual gets you two months free.
None. Onboarding is included and typically takes under a week.
Security
AWS eu-west-2 (London) primary, Dublin secondary. Never leaves the UK/EU.
Fully compliant. DPA sent on request, no back-and-forth.
Type II in progress with Vanta. Type I attest available now.
Full list published — AWS, Vanta, Stripe. No US-based data hosting.
Support & onboarding
Median five business days, from Xero connection to first live cross-charge.
We do the migration. Historical data, supplier list, approval rules — imported and reconciled.
Business hours on Group; 4h SLA on Estate; 1h + on-call on Enterprise.
Yes — accountant seats are free and unlimited. One login across every client group.
Book a demo
Book a 30-min demo — we'll answer everything, live.